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Terms & Conditions

Returns 

You may return your purchase within 30 (thirty) days of purchase.
Note that the customer (you) is responsible for return shipping.

How the process works:

1. Email us at: sales@stream-labs.com with your order invoice number and any additional comments. We will process your request within 3 business days.
2. Your return package will be destined to either our US or Latvia address depending on your location. We will notify you via email.
3. You’ll need to take care of the shipping costs for sending back your goods. Stream Labs recommends that you ship your returned products to Stream Labs via a trackable shipment method. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage.
4. Once we receive your package and confirm its contents, we will process your refund within 10 business days. The amount of time it takes to reflect the refund on your bank statement depends on your bank.
5. You MUST return your products in their original packaging.

Warranty

This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original authorized sales reseller is required for warranty service. This limited warranty does not cover products purchased from 3rd party sellers at online sales auction sites. Stream Labs warrants that the following products will be free from defects or bugs during their respective warranty period after the original purchase date ("Limited Warranty Period").

Warranty Procedure

1. Email us at: sales@stream-labs.com if you need to submit a warranty claim. We will process your request within 3 business days.
2. Our support team will evaluate each situation individually. Most situations fall into the following categories: 
  1. If it appears to be an obvious defect (fault on our part), we will send you a replacement without you having to send in the defective part. We will pay for shipping the replacement. 
  2. If the situation is not covered by our warranty terms, we reserve the right to refuse support 
  3. If the situation warrants a closer look, we will ask you to send in the defective item. You’ll need to take care of the shipping costs for sending back your case. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage. If we determine that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, we will ship the Product back to you, at our expense. If we determine that there is a warranted defect in the Product, we will, at our option, remedy the defect either by maintenance or replacement. We are not liable for Products that are damaged or lost in transit to us. 
Stream Labs recommends that you ship your returned products to Stream Labs via a trackable shipment method. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage.

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