You may return your purchase within 30 (thirty) days of purchase.
Note that the customer (you) is responsible for return shipping.
1. Email us at: firstname.lastname@example.org with your order invoice number and any additional comments. We will process your request within 3 business days.
2. Your return package will be destined to either our US or Latvia address depending on your location. We will notify you via email.
3. You’ll need to take care of the shipping costs for sending back your goods. Stream Labs recommends that you ship your returned products to Stream Labs via a trackable shipment method. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage.
4. Once we receive your package and confirm its contents, we will process your refund within 10 business days. The amount of time it takes to reflect the refund on your bank statement depends on your bank.
5. You MUST return your products in their original packaging.
This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original authorized sales reseller is required for warranty service. This limited warranty does not cover products purchased from 3rd party sellers at online sales auction sites. Stream Labs warrants that the following products will be free from defects or bugs during their respective warranty period after the original purchase date ("Limited Warranty Period").
1. Email us at: email@example.com if you need to submit a warranty claim. We will process your request within 3 business days.
2. Our support team will evaluate each situation inpidually. Most situations fall into the following categories:
Stream Labs recommends that you ship your returned products to Stream Labs via a trackable shipment method. You are responsible for any customs fees, including, but not limited to, taxes, duties and brokerage.
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